Privacy Policy

Last updated: 10 July 2026 This Privacy Policy explains what personal data PickkerMarket (operated by Clanert Sustain Company Limited) collects, how we use it, and the choices you have. It applies alongside our Terms & Conditions and Cookie Policy. 1. Information we collect - Account details: name, email, phone number, preferred language, and password (stored securely, never in plain text). - Location data: the delivery address and map pin you set at checkout, and (for pickers) their base location and, while actively delivering, live GPS position so a route can be shown and shared with the relevant customer/admin. - Order information: items ordered, prices, delivery schedule, and messages exchanged with your picker. - Payment proof: since payments are made directly via mobile money, we do not collect or store your payment card or mobile-money PIN. You may be asked to share a payment confirmation screenshot via WhatsApp — that is sent to WhatsApp directly and is subject to WhatsApp's own privacy practices, not stored inside the PickkerMarket app. - Usage data: your saved shopping plans, chat assistant conversations (which you can clear at any time — see "Your rights" below), and basic technical data needed to operate the site. 2. How we use this information We use your information to: create and manage your account; process and deliver your orders; calculate accurate delivery fees and routes; show you relevant order status updates and notifications; respond to support requests; and improve the platform (for example, understanding which delivery areas need better coverage). 3. Location and mapping services To show maps, calculate routes, and let you search for an address, PickkerMarket uses OpenStreetMap, the OSRM routing engine, and the Nominatim/Overpass search services. Address searches and route requests are sent to these public services as needed to provide the map features you use — no PickkerMarket account information is shared with them. 4. Who we share information with We share the minimum necessary information with the picker assigned to your order (name, delivery address, contact details) so they can complete your delivery, and with our own admin team for order management, support, and fraud prevention. We do not sell your personal data to third parties. 5. Data retention We keep your account and order history for as long as your account is active, and as needed to maintain accurate business and transaction records (including for tax and dispute-resolution purposes). If you delete your account and have no order history, your data is removed immediately; if you have order history, your account is deactivated and your order records are retained as a transaction record, as disclosed at the time of deletion. 6. Your rights From your account, you can: edit your profile and saved delivery location; view your full order and spending history; clear your saved chat assistant history and preferences at any time; and request deletion of your account via Account Settings. Contact us if you'd like a copy of your data or have any other request regarding your personal information. 7. Security We use industry-standard practices to protect your data, including encrypted password storage and secure connections (HTTPS) between your device and our servers. No system is 100% secure, but we take reasonable steps to protect your information from unauthorised access. 8. Children's privacy PickkerMarket is not directed at children, and we do not knowingly collect personal data from children. 9. Changes to this policy We may update this Privacy Policy as our services evolve or as regulations change. If we make a material change, you will be asked to review and accept the updated policy the next time you log in. 10. Contact Questions about this policy or your data? Contact us at contact@pickkermarket.com or via the Contact page.